Pool Host & Attendant

The Tides Inn is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone renovations and enhancements that elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Makers Space (for artistic activities), its own marina, and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

About the role

The Pool Host & Attendant is responsible for maintaining the cleanliness, organization, and presentation of the pool and beach areas while delivering exceptional guest service. This role helps create a memorable resort experience by ensuring guests enjoy a clean, safe, and welcoming environment.

Responsibilities

• Maintain the cleanliness of the pool area, including daily skimming and routine upkeep.
• Keep the pool deck clean, organized, and guest-ready by:
  • Straightening lounge chairs
  • Collecting and disposing of trash
  • Removing used towels
  • Emptying ashtrays and other receptacles as needed
• Place rolled towels on unoccupied lounge chairs to enhance the guest experience.
• Maintain the cleanliness and appearance of the beach area, ensuring it remains free of trash, food service items, beach toys, and other debris.
• Provide complimentary water service to guests and replenish beverages as needed to support a full-service poolside experience.
• Keep the towel station fully stocked and organized, removing used towels throughout the day.
• Maintain a clean and organized workstation.
• Perform routine cleaning tasks using approved resort cleaning products and procedures.
• Respond promptly to guest requests and assist with unexpected cleaning needs or spills.
• Remove and replace garbage bags from pool and beach areas as necessary.
• Assist with special projects and other duties as assigned by management.

Requirements

• Previous hospitality, resort, or customer service experience preferred.
• Positive attitude with a commitment to exceptional guest service.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Flexible and dependable with the ability to adapt to changing operational needs.
• Knowledge of resort layout and amenities preferred.
• Ability to understand and communicate basic English to assist guests and follow safety procedures.
• Must be able to successfully complete golf cart training and safely operate a golf cart.
• Must adhere to all resort policies regarding safety, uniforms, grooming, and professional conduct.

Skills

• Knowledge of pool cleaning equipment and maintenance practices.
• Ability to follow verbal and written instructions.
• Ability to prioritize tasks in a fast-paced outdoor environment.
• Commitment to maintaining a safe and clean work environment.
• Understanding and application of the resort's guest service standards, including the 10-5-3 hospitality rule.

Schedule

As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays.

Benefits

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being.

• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Fitness and wellness programs
• Disability insurance
• Basic and voluntary life insurance
• Employee Assistance Program (EAP)
• Hearing discount program