Polo Ralph Lauren Childrens- PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers a unique opportunity to provide exceptional customer service, engage with customers, and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the company’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Show passion and knowledge about fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms with sizing and ensure store standards are maintained.
• Maintain store standards and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Provide feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Candidates should possess strong communication skills, be able to navigate around the sales floor, dressing rooms, cash wraps, and offices, handle lifting and climbing tasks, operate registers, and stand, walk, and move for extended periods. They must also be able to work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (when required).

Ability to build and maintain positive working relationships with customers, management, and colleagues is essential. A commitment to Ralph Lauren’s core values and policies is also required.