Polo Ralph Lauren Children- Sales Ambassador

About the role

The Selling Manager position plays a crucial role within the Store Leadership team at Ralph Lauren Corporation. This role involves executing strategic plans to ensure profitability in a dynamic and complex retail environment. Success is achieved through the championing of advanced selling tools and the execution of comprehensive daily and weekly business objectives. The role requires assigning and managing tasks, goals, and priorities for the team, driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment.

Responsibilities

• Lead by example, providing feedback, coaching, and support to the sales team to equip them with the necessary skills and knowledge to meet and exceed sales targets.
• Monitor and achieve sales targets, KPIs, and performance metrics.
• Model selling behaviors and lead by example on the sales floor.
• Act as a mentor to employees, providing guidance to enhance their skills and product knowledge.
• Support training programs aligned with selling and brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions.
• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team performance through coaching, goal-setting, and development.
• Implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Support customer complaint resolution, escalating as needed.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Support inventory control and maintain productivity standards.

Requirements

• Retail Supervisory or similar industry experience.
• Fashion insights and awareness of industry trends (a plus).
• Effective communication with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Business acumen.
• Strong planning and prioritization/time management skills.

Qualifications

• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Knowledge of retail operations and customer service principles.
• Experience with CRM systems and retail software.

Skills

• Customer service skills.
• Sales techniques and strategies.
• Team management and leadership.
• Problem-solving and decision-making abilities.
• Adaptability and flexibility.

Benefits

At Ralph Lauren, we offer a competitive benefits package that includes:

• Health insurance coverage.
• Paid time off.
• Retirement savings plan.
• Employee discounts.
• Professional development opportunities.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Variable schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Company Culture

We unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups, and Celebration.