Polo Ralph Lauren- Children PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms, addressing sizing concerns and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines and visual techniques.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).
• Build and maintain positive relationships with customers, management, and colleagues, contributing to a cohesive and inclusive team environment.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess strong communication skills, be able to navigate the sales floor and dressing rooms, lift up to 30 lbs., and work in various shifts.

Qualifications

Ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, work with chemicals, lift/climb up to 30 lbs., and climb moderately. Must also be able to stand, move, and walk for extended periods.

Skills

Customer service skills, ability to understand and meet KPIs, teamwork, fashion knowledge, and organizational abilities are essential.

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. Our commitment to our employees includes a focus on health and wellness, career advancement, and a supportive work environment.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible work schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).