Policy Services Specialist

About the role

Join a rapidly growing team supporting small-business owners with policy questions, account updates, billing needs, autopay requests, and other service-related concerns. This is not a sales position. Bonuses are based on delivering quality service and performing well in the role. This is a Contract to Hire position based out of Pittston, PA.

Responsibilities

You will speak with existing customers, listen carefully to their needs, provide accurate solutions, and document each interaction. You will use dual monitors and multiple computer systems to research information, process updates, and work toward resolving customer needs during the first call.

Qualifications

• Dependable, punctual, and ready to learn
• Confident communicating with customers by phone
• Patient and professional during challenging conversations
• Comfortable navigating several computer applications at once
• Motivated by performance goals and bonus opportunities
• Experienced in customer service, call centers, retail, hospitality, or a related setting

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $19.00 – $19.00 per hour.

Schedule

Monday‑Friday, on‑site in Pittston, PA. Multiple daytime schedules are available to choose from.