Policy Services Representative (Commercial P&C)

POSITION SUMMARY

Supports Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals within established production capacity.

RESPONSIBILITIES

• Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
• Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
• Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
• Maintain complete and compliant rating documentation within the paperless policy environment.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
• Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
• Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
• Handle service-related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
• Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.

REQUIREMENTS

• High school diploma or GED.
• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Strong Analytical Thinking skills required.
• Proficient computer skills required including Microsoft Office Suite.
• Ability to perform basic mathematical computations.

BENEFITS

Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.

PAY

Competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs.

SCHEDULE

Hybrid 3 days a week in the local office & 2 from home. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL.