Policy Service Technician

Essential Functions & Responsibilities

• Utilize multiple systems and resources to accurately rate and issue new and renewal business within company standards.
• Complete non-renewals based on Underwriter instructions.
• Organize and maintain policy-related information within the ImageRight system.
• Serve as backup support to other Policy Service Technicians to maintain departmental service standards.
• Collaborate effectively with internal teams across the organization to enhance service delivery.
• Absorb and process incoming calls and emails from clients and colleagues.

Qualifications & Skills

• High school diploma required; college coursework in business, finance, or insurance-related fields preferred.
• Property & Casualty license preferred or obtain one within six (6) months of employment.
• At least 12 months of commercial lines rating experience or equivalent experience with an insurance carrier.
• Proficiency in Commercial Lines Insurance
• Strong attention to detail with excellent organizational, analytical, and mathematical skills.
• Practical verbal and written communication skills with the ability to collaborate across teams.

Physical Requirements

• Ability to work in an office setting, including prolonged sitting and computer use.
• Clear verbal communication skills for interacting with team members, brokers, and customers.