Policy Manager, Cross-Issue and Product Policy - Trust and Safety

About the role

The Cross-Issue and Product Policy (CIP) team defines the fundamental principles that guide policy work, ensuring policies are aligned and operable across issue areas and product surfaces. In this role, you will help develop a durable policy base for TikTok’s global Trust & Safety ecosystem. You will lead and support strategic policy initiatives and priorities, including embedding human rights in the policy development process and communicating principles to external audiences through our Community Guidelines.

This role is ideal for someone who combines principled thought, strong policy judgment, excellent writing, structured problem-solving, and the ability to bring clarity to ambiguous, fast-moving, cross-functional issues.

Responsibilities

• Draft and refine policy materials so they are clear, consistent, defensible, and operationally useful for downstream teams.
• Support strategic cross-policy and product-policy initiatives, including work related to emerging harms, new product features, AI-generated content, human rights, spam, account integrity, appeals, and other high-priority policy areas.
• Partner with policy subject-matter experts and product/XFN teams to translate complex safety, product, and societal issues into practical policy frameworks and decision logic.
• Advise on policy alignment for new features, product launches, and cross-functional initiatives, ensuring risks, ownership, review paths, and launch-readiness considerations are clearly understood.
• Develop and maintain foundational policy documentation, including policy principles, frameworks, taxonomies, glossaries, templates, and style guides.
• Build reusable tools and self-serve resources that help policy and partner teams develop, update, and apply policy more consistently.
• Provide structured feedback on policy drafts, enforcement guidance, and related materials to ensure they reflect policy intent and can be interpreted and implemented consistently.
• Support leadership visibility into major cross-policy initiatives, unresolved decision points, and areas where policy fragmentation or governance ambiguity may create risk.

Trust & Safety content this role interacts with includes images, video, and text related to everyday life, but it can also include bullying; hate speech; child safety; depictions of harm to self and others; and harm to animals. This role may be exposed to harmful content on a daily basis.

Requirements

• 5+ years of experience in Trust & Safety, platform policy, product policy, public policy, law, human rights, technology policy, academia, or a related field.
• Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
• Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
• Experience developing policy frameworks, principles, standards, guidance, or governance documentation.
• Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
• Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment. Comfort working with ambiguity, emerging issues, and high-priority projects that require both speed and rigor.
• Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.

Preferred Qualifications

• A degree in law, with experience working on cross-policy, product-policy, or governance initiatives in a global technology company. Experience drafting public-facing community guidelines is a plus.
• Experience with Trust & Safety policy development, enforcement systems, escalation processes, or operational policy implementation.
• Familiarity with one or more relevant issue areas, such as AI-generated content, spam, human rights, account integrity, appeals, civic integrity, or emerging product safety risks.
• Experience advising product teams on safety, policy, governance, or launch-readiness considerations.
• Strong analytical skills and ability to use qualitative and quantitative evidence to inform policy recommendations.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We embrace an "Always Day 1" mindset, constantly iterating to achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Pay

The base salary range for this position is $121,600 – $272,000 annually. Compensation may vary depending on qualifications, skills, competencies, experience, and location. Base pay is one part of the total package, which may include additional discretionary bonuses, incentives, and restricted stock units.

Benefits

• Day-one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

TikTok is committed to providing reasonable accommodations in recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.