Policy Administration Associate

What You Will Be Accountable For

• Ensure group, benefits, and eligibility information is loaded to applicable systems in a timely and accurate manner.
• Ensure group and member information is available by the contract effective date to support claim and customer service processes.
• Draft account-specific documents and renew major and/or national accounts using the master's as a base.
• Resolve escalated issues by interacting with Underwriting, Products, Billing, Claims, and Integration Teams to mediate risk.
• Act as a liaison within operational areas to assist with projects, initiatives, or process reviews.
• Manage tasks and deadlines based on the effective date of coverage while remaining communicative and consultative with customer-facing partners, including Implementation Teams, Operations, and Sales.

What Qualifications You Need

• Experience in policy administration, benefits administration, or group insurance operations.
• Strong attention to detail and accuracy when working with system data entry and account documentation.
• Ability to manage multiple deadlines in a fast-paced, effective-date-driven environment.
• Ability to communicate effectively both orally and in writing.
• Ability to collaborate cross-functionally with Underwriting, Products, Billing, Claims, and Integration teams.
• Customer service skills.
• Problem-solving and issue-resolution skills.

Why Work with Chamberlain?

Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience.

About the Role

The Policy Administration Associate position is responsible for ensuring group, benefits, and eligibility information is loaded to applicable systems in a timely and accurate manner, and for ensuring group and member information is available by the contract effective date to support claim and customer service processes. The role includes drafting account-specific documents and renewing major and/or national accounts using the master's as a base. This position resolves escalated issues and interacts with Underwriting, Products, Billing, Claims, and Integration Teams to mediate risk, while also acting as a liaison within operational areas to assist with projects, initiatives, and process reviews.

Benefits

Access to healthcare and dental insurance plan of choice. (Benefit plans can be requested at time of submission to client)

Pay

Competitive W2 hourly rate ($18 - $22/hr)

Schedule

Hybrid