Police Services Officer Trainee

Job Description

This non‑sworn trainee classification works under close supervision, participating in training that leads to progressively responsible tasks in several areas of the Police Department, including, but not limited to, Parking/Traffic Enforcement and Investigative Services. The position is an unclassified, non‑civil service, at‑will full‑time role. While employed, the individual receives the same salary, benefits, and leave accruals as comparable salaried classified employees.

Common Responsibilities

• Customer Service: Provide exceptional service to employees, customers, vendors, and other City departments.
• Ethics: Model and practice the highest standards of ethical conduct.
• Performance: Develop necessary skills from on‑the‑job training and meet performance standards by the end of the probationary period; work required hours, including authorized overtime.
• Safety: Perform duties safely and efficiently; maintain a safe working environment.
• Teamwork: Foster a teamwork environment and maintain effective working relationships.
• Communications: Give and receive direction in English; communicate effectively both orally and in writing.
• Equipment: Operate all position‑related software, equipment, and tools safely and effectively.
• Cyber Security: Participate in maintaining a secure computing environment by adhering to City cybersecurity policies, recognizing threats such as phishing and malware, and promptly reporting suspicious activities.

Minimum Requirements

• Education: High School diploma or equivalent.
• Experience: Experience working in a public safety agency is desirable.
• Transportation: Valid Class C California driver’s license.

Working Conditions

Work may be performed outdoors in various weather conditions, indoors in an office, or in confined quarters. The position operates on a 24‑hour rotating shift; weekend, holiday, and emergency response work may be required at any time. Employees must multitask in a fast‑paced environment and remain calm during emergencies.

Selection Process

• Evaluation of Application: Review to ensure minimum requirements are met; qualifying applicants invited to continue.
• Preliminary Background Questionnaire (Pass/Fail): Determines eligibility for the background investigation; may be waived for current Glendale Police Department employees.
• Written Exam (Pass/Fail): Assesses ability to succeed in the position.
• Oral Interview (Weight of 100%): Evaluates experience, education, and background; minimum score of 70 % required for eligibility.
• Background Investigation: Comprehensive review of personal history, including financial responsibility, criminal and drug use history, driving record, and verification of application materials; includes Livescan fingerprinting and a polygraph.
• Reasonable Accommodations: The City complies with state and federal obligations; applicants with special needs should notify Human Resources at least five days before the first examination.

Benefits

The City of Glendale offers a comprehensive benefit package for full‑time, salaried positions, including vacation, holiday, and sick leave, as well as medical, dental, vision, and long‑term disability insurance.

Policies

• Exceptional Customer Service Policy: Employees are committed to providing courteous, considerate, and personal attention to the diverse community.
• Tattoo Policy: Unless exempted by the Chief of Police, visible tattoos, body art, or other skin markings must be completely covered while on duty, whether in uniform, business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt.