Police Dispatcher Trainee

About the role

Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide around the clock 9-1-1 emergency communications for over 15 police and fire agencies serving Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. Our Call Takers and Dispatchers are truly the FIRST first responders.

Responsibilities

• Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.
• Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
• Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
• Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public.
• Screens and forward phone calls to other County divisions and agencies as appropriate.
• Use phone and computer simultaneously and monitor multiple computer screens.
• Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating.
• Maintain a positive customer service attitude with community members, users, co-workers and management, often under pressure and time constraints.
• Ability to work in a 24/7/365 facility and work varied shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.
• Must be reliable and dependable and report for work on a consistent and predicable basis.

Qualifications

• Willing to work shift work and last minute overtime
• A track record of honesty and integrity
• Willingness to learn and accept feedback
• Ability to keep track of multiple tasks in a fast-paced environment
• High school diploma or GED
• Typing ability with speed and accuracy
• No disqualifying criminal history
• 1 year of customer service experience
• 1 year of computer data entry and retrieval of information
• Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.

Supplemental Information

• The Selection Process Will Consist Of Aptitude and Suitability assessments
• Phone and in person interviews
• Sit along with a dispatcher
• Candidates Receiving a Conditional Offer Must Pass Thorough background investigation
• Medical examination and drug screen
• Psiological evaluation