Police Dispatcher Part-Time

Description

JOB SUMMARY: Under the direction of Communications and Records Manager, perform a variety of duties involved in receiving incoming calls for police, emergency and non-emergency assistance and dispatching necessary police units or contact appropriate public service agencies; perform a variety of general support duties related to dispatch activities including record keeping, typing and filing; enter data into computer-aided dispatch system (CAD); receive and process background checks, warrants, parking, criminal and traffic citations.

Essential Duties And Responsibilities

• Receive emergency and non-emergency phone calls for service from the public, affiliated agencies and field personnel; determine nature and location of emergency and priority; maintain contact with all units on assignment; maintain status and location of police field units; monitor radio traffic.
• Answer and respond to calls for service; dispatch emergency units as necessary and in accordance with established procedures; respond to officer’s radio calls; coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
• Aid citizens at service window requesting service; accept and process cash payments for police services rendered; process records requests received via fax or mail.
• Receive and process background checks at service window, for background investigators and for immigration purposes.
• Receive and process warrants, parking, criminal and traffic citations; process CHP 180 forms; enter, modify and cancel entries and monitor responses of the California Law Enforcement Telecommunications System (CLETS); send, receive and monitor County systems for probation, warrants, protection orders and subpoenas; monitor messages from administrators; scan forms as required into assigned systems.
• Enter a variety of information into assigned databases including parking, criminal and traffic citations, vehicle releases, animal control, vehicle repossessions, emergency protection orders and subpoenas; print reports and data from CLETS and County Systems.
• Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of documents relating to public safety activities, including officers’ briefing binders and vehicle releases; use the Records Management Systems (RMS)/Computer Aided Dispatch (CAD) system.
• Request and share information with multiple organizations including Merced County Sheriff’s Department, California Highway Patrol, Cal Fire, Merced County Probation and Juvenile Courts and other related agencies.
• Provide training and work direction to Dispatch trainees.
• Operate a multi-line telephone system; operate a computer and assigned software.
• Assist with tasks and projects throughout the Police Department as needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

• Principles, practices, and procedures involved in public safety communications work.
• Computer, telephone and mapping systems.
• Geography of the City and the location of streets and important buildings.
• California Law Enforcement Telecommunications System (CLETS).
• Learn Records Management Systems (RMS) and Computer Aided Dispatch (CAD) systems.
• Operation of radio/telephone receiving and transmitting equipment.
• Applicable laws, municipal codes, regulations, policies and procedures related to police records.
• Operation of a computer and assigned software.
• Principles of training and police dispatching operations.

Ability

• Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar.
• Prioritize needs of callers, lobby contacts and officers.
• Understand computer, telephone and mapping systems.
• Write clear, concise reports and instructions.
• Identify and implement efficient work practices and procedures.
• Train police dispatch trainees in the use of communications equipment.
• Compile, review and verify input and output data to assure accuracy and efficiency.
• Understand specific terminologies including 10 & 11 Codes, abbreviations, etc.
• Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications.
• Effectively work under conditions of emergency and remain and calm and focused to obtain critical information.
• Make quick and appropriate determinations in all situations and adjust quickly to changing situations and priorities.
• Type and input data accurately at an acceptable rate of speed.
• Monitor a multiple channel radio system.
• Establish and maintain accurate records and reports.
• Accurately read and interpret maps.
• Remain courteous and calm while interacting with the public.
• Multi-task and handle simultaneous calls.
• Listen and comprehend radio calls while talking on the phone.
• Work confidentially with discretion.

Education And Experience

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
• A typical way to obtain the knowledge and abilities is:
• Graduation from high school or equivalent GED.
• One year of experience in providing information and assistance to the public.

Licenses, Certifications And Other Requirements

• Valid CA Class C driver’s license.
• California Law Enforcement Telecommunications System (CLETS) certifications.
• P.O.S.T. Basic Dispatch Certificate within twelve (12) months of appointment.
• Typing certificate of 40 words per minute.

Working Conditions

• Work Environment: Indoor/Police Dispatch environment.
• Evening, weekend or variable work hours.
• Physical Demands: Wearing headsets while on duty.
• Dexterity of hands and fingers to operate a computer keyboard.
• Sitting for extended periods of time.
• Hearing or speaking to exchange information.
• Bending at the waist, kneeling or crouching to file and retrieve materials.
• Hazards: Contact with dissatisfied or abusive individuals.

Required Question

• 01 Do you have at least one (1) year of experience in providing information and assistance to the public?
• 02 Do you possess a valid California Class C Driver's License/?
• 03 Do you have a High School diploma or GED?
• 04 I certify that I have uploaded my typing certificate and can type at least 40 WPM.
• 05 I certify that I have read and understand all of the minimum requirements for this position as listed in the employment announcement and I have truthfully answered all the questions in the supplemental questionnaire.