Police Customer Service Representative

About the role

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Oriented Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

Responsibilities

- Review reports, letters, forms, and other information that may be sensitive and/or graphic in nature (i.e. homicides, sexual assaults, automobile accidents, etc.) through data entry. - Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy. - Fulfill customers' requests in an accurate and timely fashion. - Assist customers at the public service counter. This includes, but is not limited to, taking payments for various types of citations and/or warrants, printing out accident and/or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.

Requirements

- High School Diploma/GED. - Prior customer service experience. - Must be a citizen of the United States. - Prior training or experience in data entry.

Qualifications

- Post high school education is preferred. - Customer service experience in a law enforcement agency is preferred.

Skills

- Ability to work in a fast-paced environment. - Ability to perform functions independently and to make decisions in accordance with established regulations, procedures, and/or policies. - Ability to organize a variety of complex material and to complete them in an accurate and timely fashion. - Ability to work independently within an office environment and take responsibility with little or no direction. - Ability to perform repetitive clerical work requiring attention to detail and accuracy. - Ability to follow both written and oral instructions. - Ability to maintain strict confidentiality. - Ability to work with and get along well with others.

Benefits

The Racine Police Department offers a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range.

Pay

$21.51 + hourly

Schedule

First Shift (Day), Hours per week: 40