Police Communications Operator

About the role

Do you thrive in fast-paced situations where clear communication and quick decision-making help others receive the assistance they need? The Pennsylvania State Police is seeking Police Communications Operators to coordinate public safety information and support law enforcement operations. Each shift offers the opportunity to assist callers, relay important information, and contribute to emergency response efforts. Put your talents to work in a career with purpose and responsibility.

Responsibilities

• Call Management: Receive emergency and non-emergency calls, gather details, assess needs, and determine response priorities
• Dispatch Operations: Relay incident information to troopers and coordinate responses through radio, telephone, and computer systems
• Agency Coordination: Contact police, fire, ambulance, towing, transportation, and other service providers to request assistance
• Records Maintenance: Access information systems, research records, and maintain incident details within electronic databases
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors
• Training Participation: Attend communications training and assist with instruction on policies, procedures, and operational practices

Schedule

Full-time employment, 40-hour work week. Work hours involve rotating shifts, which include weekends and holidays. Telework is not an option for this position.

Pay

In some cases, the starting salary may be non-negotiable.

Qualifications

Minimum Experience and Training Requirements (one of the following):

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems
• Two years of experience using computer systems for entering, updating, and retrieving information
• Completion of 60 college credits
• An equivalent combination of experience and training

Special Requirements:

• Must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment
• Must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain it for the duration of employment
• Must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain them for the duration of employment

Additional Requirement:

• Must be able to perform essential job functions

Legal Requirements:

• Prior to placement, the selected candidate must submit a Report of Medications for screening by the State Police Medical Officer
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements