Police Communications Officer (Lateral - Experienced Only)

Description

The City of Tustin Police Department is currently seeking applicants for lateral Police Communications Officer I/II positions (may be filled at either level depending on qualifications).

• To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted.
• This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources.

Duties

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
• Maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority.
• Aids police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
• Updates and maintains electronic records and logs of data pertaining to calls and activities.
• Maintains video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity.

Qualifications

• Police Communications Officer I: Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must have worked as a 911 dispatcher within the last two (2) years.
• Police Communications Officer II: Graduation from high school; and two (2) years of experience as a public safety dispatcher using a West Covina Computer-Aided Dispatch (CAD) system. Must have worked as a 911 dispatcher within the last two (2) years.

Licensing/Certifications

• A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment.
• A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required.

Special Requirements

• Satisfactory results from a background investigation, physical examination, and administrative screening.
• Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays.
• May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing.

Working Conditions & Physical Demands

For a full job description including Knowledge, Skills, Abilities and Physical Demands CLICK HERE.

Typing Certification Requirements

This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE.

Benefits

• FLEXIBLE BENEFIT PLAN
• RETIREMENT
• UNIFORM ALLOWANCE
• EDUCATIONAL INCENTIVE PAY
• EMPLOYEE ASSISTANCE PROGRAM
• SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM
• SPECIALTY PAY