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Police Communications Manager - Police Department

City of San José · San Jose, CA · 5 days ago
Marketing$27/hrFull-time

About the Department

The San Jose Police Department (SJPD) is recruiting for the Police Communications Manager position in the Bureau of Administration (BOA) within the Communications Division. The BOA is one of four bureaus within the Police Department and includes the Communications Division, Operations Support Services Division (OSSD), and the Training Division. The Communications Division employs approximately 162.5 civilian employees with a budget of $27 million. The city recently approved a bond measure for improvements to the Communications Center.

Position Duties

  • Manage the answering and dispatching of emergency 9-1-1 calls.
  • Implement Computer Aided Dispatch (CAD) upgrades.
  • Redistrict police channels.
  • Implement Next Generation 9-1-1 technologies.
  • Hire and retain employees.
  • Implement recommendations from the Grand Jury and City Auditor.

Application & Recruitment Process

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities.

To be considered, please electronically submit your resume, cover letter, and a list of three professional references (references will not be contacted in the early stages of the recruitment) to: https://koffassociates.com/police-communications-manager/. For additional information, please contact: Chelsea Freeman, koffassociates.com, 510.570.3844, chelsea_freeman@ajg.com.

Resumes will be screened based on the criteria outlined in this brochure. Candidates with the most relevant qualifications will be given preliminary interviews by the consultant. Koff & Associates, a Gallagher Company, will report the results to the City. The City will then select candidates to participate in panel interviews. Extensive reference and background checks will be completed on the selected candidate.

Minimum Qualifications

  • A Baccalaureate Degree from an accredited college or university in Business, Public Administration, Human Resources Management, Criminal Justice, Public Communications, or other related field.
  • Six (6) years of police, fire, or emergency medical dispatching experience, including three (3) years of supervision experience equivalent to Supervising Public Safety Dispatcher or higher.
  • POST Basic Dispatch Certificate preferred.

Additional Information

  • Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
  • If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.
  • If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.
  • AI and the Hiring Process: We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

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