POKER ROOM HOST

Summary

Responsible for the efficient operation of the poker room. Maintains the integrity of the poker wait list; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; West Virginia Lottery Commission regulations; and in accordance with Internal Controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet players and manage the poker waitlist
• Seat guest into games quickly and accurately
• Start and maintain poker games based on demand
• Track players using the table management system
• Aid supervisors and dealers to keep tables running efficiently
• Explain promotions, rules, tournament information, and answer player questions
• Execute cash to chip transactions with guests and facilitate table fills
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
• Maintain a professional work environment with management and staff
• Maintain complete confidentiality of all company information at all times
• Participate in meetings and training as required
• Perform all job duties in a safe and responsible manner and report safety hazards immediately
• Perform other duties as may be assigned by department and/or company management

Qualifications

• High school diploma or equivalent required
• Comfort using computer-based systems for data entry and communication
• Read, write, speak and understand English
• Ability to calculate figures and amounts and perform mathematical functions applicable to business needs
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment as required by our regulators
• Minimum of 21 years of age
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Speaks clearly and politely; responds well to questions; and, contributes to building a positive team spirit
• Must be diplomatic and tactful
• Previous customer service experience preferred

Physical Demands

• Be able to maintain physical stamina and proper mental attitude to work under pressure and multitask in a fast-paced, casino environment and effectively deal with customers, management, employees and others
• Stand; speak; hear, and use hands to finger, handle or feel; reach with hands and arms
• Occasionally lift and/or move up to twenty-five (25) pounds

Work Environment

• Working in an environment where smoking is permitted and higher than normal noise levels