Poker Dual Rate Supervisor/Dealer

About the role

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1300 slot and video poker machines and the largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.

Responsibilities

• Responsible for dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace.
• Inspires with a clear direction and gets others excited about being a part of the company.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by assessing service problems using player feedback or data.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Takes personal responsibility for creating an atmosphere of luck.
• Safeguards proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Verifies issuance of credit after completion of all authorization procedures.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Conducts assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Casino Games Supervisor of any request or unusual play.

Requirements

• Thorough knowledge of all poker games and operations.
• Two years experience as a poker dealer in a casino environment.
• One year supervisory experience in poker room operations.
• Must be able to maneuver to all areas of the hotel.
• Must be able to lift up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand basic English.
• Must be able to respond to visual and aural cues.

Qualifications

• Thorough knowledge of all poker games and operations.
• Two years experience as a poker dealer in a casino environment.
• One year supervisory experience in poker room operations.
• Must be able to maneuver to all areas of the hotel.
• Must be able to lift up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand basic English.
• Must be able to respond to visual and aural cues.