Poker Dual Rate

About the role

At PENN Entertainment, you'll work in a fast-paced, diverse environment focused on helping people find and have more fun. The company cares about career growth and provides support to expand your possibilities.

Responsibilities

• Dealer Duties ($12.14 per hour plus tips):
  • Acknowledges, greets, and converses with all guests; helps and provides information to anyone showing an interest in gaming
  • Provides fast, flawless, personalized service to players
  • Consistently builds and maintains rapport with guests
  • Maintains knowledge of all aspects of the games dealt
  • Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls
  • Conducts assigned game according to procedure
  • Ensures appropriate game protection and game pace for all players
  • Ensures buy-in's are made quickly and accurately
  • Maintains strict confidentiality in all company matters
• Supervisory Duties (Starting Pay Rate $28.00 per hour):
  • Ensures enforcement of game procedures and policies as outlined in company and departmental manuals, and in accordance with Internal Controls; monitors for compliance
  • Tracks guest play and relays all pertinent information to immediate supervisor
  • Settles minor disputes and guest concerns in a professional and timely manner; escalates to immediate supervisor when necessary
  • Informs immediate supervisor and Surveillance team of unnatural or irregular play
  • Reports significant cash and cheque transactions; ensures compliance with Title 31 requirements and processes
  • Responsible for accountability of chips, cards, and all other gaming equipment
  • Responsible for overall integrity of daily Poker Room operations on assigned shift
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs
  • Ensures customer service standards are followed by all team members and addresses issues as they arise
  • Promotes a positive environment for all guests and team members to promote return visits and achieve job satisfaction
  • Ensures team members have the tools needed to do their jobs to maximize efficiency
  • Maintains strict confidentiality in all departmental and company matters
  • Provides visible leadership in gaming operation areas
  • Ability to observe and identify suspicious players, as well as observe and direct actions of subordinates

Qualifications

• High School Diploma or equivalent required
• Minimum of one (1) year of experience as a dealer in a casino establishment
• Excellent verbal and written communication skills; must be fluent and literate in English
• Knowledgeable of applicable state gaming laws and regulations
• Ability to maintain a high level of confidentiality and professionalism
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization
• Highly organized and detail-oriented
• Must have basic math skills, including the ability to add, subtract, multiply, and divide
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime
• Must be able to obtain/maintain Colorado Support Gaming license (https://sbg.colorado.gov/gaming-support-license)

Skills

• Proficient in computer knowledge including keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheet, and word processing software
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Pay

Starting salary $12.14 to $28.00 per hour, plus tips.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for full-time team members
• $700 Referral Bonus Program ($350 at 90 days, $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

This response is AI-generated, for reference only.