Poker Dual Rate Assistant Shift Manager

Essential Job Functions

• Practices, supports, and promotes Rivers Core Values at all times.
• Supports fellow Team Members and creates an energized, positive work atmosphere.
• Maintains grooming and uniform standards, ensuring the Poker Department Team adheres to the same standards.
• Provides exceptional customer service to guests at all times.
• Aware of and handles guest opportunities.
• Ensures compliance with all regulatory controls, including state and federal labor laws and Pennsylvania Gaming Control Board regulations and guidelines.
• Maintains game security and protects company assets.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues, or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensuring regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shift and other reports as required.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget and assists with budget preparation and analysis.
• Ensures compliance with all regulatory controls, including state and federal labor laws and Pennsylvania Gaming Control Board regulations and guidelines.
• Extends complementary services in accordance with the approved comp matrix.
• Hires, trains, and manages staff in accordance with organizational and approved departmental policies, practices, and programs.
• Prepares electronic schedules for all poker staff, including coordinating new hire onboarding, training classes, and department meetings.
• Assists with time keeping and related payroll processes to ensure accurate and timely payment to all team members.
• Captures and enters data into computer.
• Consistently responds to correspondences in a timely manner.
• Composes and prepares confidential correspondence, reports, and other complex documents, and acts as the custodian of documents and records.
• Creates and maintains database and spreadsheet files.
• Performs all other duties as assigned.

Qualifications

• Must be 18 years of age or older.
• College degree preferred.
• Five or more years of experience in poker supervision and management required.
• Knowledge of poker procedures, game protection, regulations, and training requirements.
• Strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Excellent customer relations and communication skills.
• Available to work flexible shifts, weekends, and holidays.
• Ability to obtain and maintain all necessary licensing.
• Ability to work in a noisy and smoky environment.
• Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Frequently required to meet deadlines.
• Must be able to identify colors.
• Ability to work in a noisy and smoky environment.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must occasionally lift up to 25 pounds.