Point of Sale Specialist II

Essential Duties and Responsibilities

• Utilizes strong analytical skills to communicate discrepancies and suggest ways to resolve issues
• Works with internal (i.e. sales, MIS, accounting teams) and external stakeholders to ensure smooth SBT rollouts
• Aids in coordinating POS communication of information between departments internally and externally
• Reviews/analyzes different chains portals to ensure correct pricing and sales
• Documents and maintains written instructions for all POS processes
• Aligns with best practices and plans with big picture in mind
• Verifies that all Point of Sale (POS) was properly given to Wholesalers, Independent Distributors, and Company routes
• Identifies and investigates discrepancies between expected and actual POS scans, resolving issues in a timely manner to support accurate billing settlement
• Analyzes POS data to identify trends, patterns, and anomalies across stores, categories, and products
• Collaborates closely with the Billing Manager to ensure POS data aligns with invoicing and settlement processes
• Corrects and resolves POS issues promptly to prevent delays in billing cycles and financial reconciliation
• Collaborates with Scan Based Trading (SBT) Process Specialist to ensure smooth SBT rollouts
• Maintains detailed documentation of POS reviews, corrections, and identified trends for reporting purposes
• Audits POS data at both the chain-store and individual product levels to confirm accurate receipt and recording of POS
• Utilizes reporting tools and software to visualize POS data and present trend analysis to stakeholders
• Communicates findings and recommended corrections to External and internal stakeholders
• Provides training to internal team members
• Adjusts POS scans as needed
• Researches and resolves POS Wholesaler Settlement questions (WSS)
• Provides excellent Customer service to Wholesaler and independent Operators
• Maintains and heathy work environment with SBT and Billing team
• Reviews and validates Point of Sale (POS) data to ensure accuracy and completeness across all store locations
• Verifies that all promotions, discounts, and pricing adjustments are correctly reflected in the POS system prior to settlement

Qualifications

• Experience with POS systems and retail transaction data
• Strong analytical skills with the ability to identify trends and discrepancies
• High attention to detail and accuracy
• Ability to work cross-functionally, particularly with billing and finance teams
• Proficiency in Excel/spreadsheet tool for data analysis