POD Ops & Enroll Administrator

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success.

About the Role

As a Pod Operations and Enrollment Administrator (POEA), you will provide operational, enrollment, and administrative support across assigned POD school sites. This position reports to the Pod Leader and collaborates closely with school leaders, the Marketing Manager, and the State School Operations Administrator (State SOA) to support enrollment growth, operational efficiency, and school-based administrative functions.

Responsibilities

• Enrollment & Marketing Support:
  • Supports the execution of enrollment and retention activities for assigned POD sites to ensure enrollment targets are met.
  • Collaborates to provide accurate enrollment data, insights, and updates to the Marketing Manager and/or State SOA.
  • Affords support for enrollment events, tours, and outreach activities as directed.
  • Maintains accurate enrollment records and supports reporting related to enrollment, withdrawals, and retention.
• Operations & Administrative Support:
  • Provides daily operational and administrative support for assigned POD sites under the direction of the Pod Leader.
  • Collaborates with substitute teachers to ensure uninterrupted instructional coverage.
  • Prepares, processes, and maintains oversight of purchase orders in accordance with CSUSA procurement procedures.
  • Supports office routines and practices such as sorting mail, operating office equipment, serving as telephone receptionist, and supporting front-office operations.
  • Maintains an organized filing system and retrieves documents efficiently.
  • Manages records and correspondence, responds to requests for information, and improves administrative systems when necessary.
  • Demonstrates the ability to organize and prioritize multiple assignments effectively in a school environment.
• Payroll & Onboarding Support (Non-Processing Role):
  • Provides payroll, timekeeping, and onboarding support to the State SOA for POD sites.
  • Affords assistance with onboarding documentation, system navigation, and compliance requirements.
  • Does not independently process, run, or approve payroll.
• Collaboration & Communication:
  • Works collaboratively with the Pod Leader, school-level staff, the Marketing Manager, and the State SOA to ensure alignment across enrollment, operations, and administrative functions.
  • Communicates operational and enrollment information clearly, professionally, and in a timely manner.

Qualifications

• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple tasks and competing deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service orientation when working with families, staff, and community partners.
• Proficiency with Microsoft Office and school-based information systems.
• Ability to maintain confidentiality and exercise sound judgment.

Skills

• Ability to organize and prioritize multiple assignments effectively in a school environment.

Required Qualifications

• Associate degree or equivalent experience required; Bachelor's degree preferred.
• Minimum of two (2) years of experience in school operations, enrollment, or administrative support roles preferred.
• Prior experience in an educational environment is strongly preferred.