PMO Manager - Business Modernization Program

About the role

The Modernization PMO Manager is responsible for establishing, governing, and operating the Program Management Office for a large-scale ERP modernization. This role ensures disciplined program execution through standardized planning, reporting, financial management, risk governance, and delivery controls across all ERP workstreams and projects.

Responsibilities

• PMO Setup & Governance
  • Establish and operate the Modernization program PMO, including governance structures, standards, tools, and delivery cadence.
  • Define and maintain program management methodologies aligned to modernization implementation phases (Prepare, Explore, Realize, Deploy, Hypercare).
  • Support Steering Committee (SteerCo) and executive governance forums through structured agendas, materials, and decision tracking.
  • Ensure compliance with enterprise PMO, audit, and regulatory requirements.
• Integrated Planning & Controls
  • Own program-level integrated planning, including master schedule, milestones, critical path, and cross-workstream dependencies.
  • Ensure consistent planning, estimation, and baseline management across all projects and workstreams.
  • Monitor schedule performance and proactively identify delivery risks and slippage.
• Financial Management
  • Support financial decision-making through scenario analysis, cost-to-complete estimates, and investment trade-offs.
  • Partner with the ERP Program Finance Manager to ensure alignment between scope, schedule, resources, and financial plans.
• Risk, Issue & Change Governance
  • Lead program-level risk, issue, and dependency management processes.
  • Facilitate mitigation planning and escalation of critical risks to executive leadership.
  • Support scope and change control governance, ensuring impacts to timeline, cost, and benefits are clearly assessed and approved.
• Reporting & Executive Communication
  • Produce standardized, executive-ready dashboards and status reporting for leadership and SteerCo consumption.
  • Provide clear insights into delivery health, risks, financials, and readiness for key milestones.
  • Enable fact-based decision-making through transparent and timely reporting.
  • Early identification and escalation of delivery, financial, and execution risks.
• Resource & Vendor Coordination
  • Support integrated resource planning across internal teams and external partners.
  • Track utilization, capacity constraints, and resourcing risks.
  • Cook up closely with system integrators to ensure adherence to delivery commitments and contractual milestones.
  • Enablement & Continuous Improvement
    • Coach project managers and workstream leads on PMO processes, tools, and expectations.
    • Drive continuous improvement in program delivery effectiveness and governance maturity.
    • Capture lessons learned and institutionalize best practices across the program lifecycle.

Qualifications

• Education: Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related discipline; equivalent experience may be considered.
• Experience: 8+ years of progressive experience in program or project management within large-scale ERP implementation environments; 3+ years of hands-on experience operating or leading a PMO for complex, multi-workstream ERP programs; proven experience supporting full-cycle ERP implementations, including Prepare, Explore, Realize, Deploy, and Hypercare phases.

Skills & Experience

• Proven experience leading PMO functions for large-scale ERP implementation programs.
• Strong proficiency in program governance, integrated planning, and execution controls.
• Experience managing complex financials, forecasts, and enterprise budgets.
• Deep understanding of ERP implementation lifecycles and system integrator delivery models.
• Excellent analytical, organizational, and problem-solving skills.
• Strong executive communication and stakeholder management capabilities.
• Experience in regulated, manufacturing, or complex enterprise environments preferred.
• Comfortable operating in high-pressure, transformational programs with multiple stakeholders.

How We Care For You

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Pay

Buffalo, NY $125,000.00–$170,000.00 Annually

Schedule

Onsite – Buffalo, NY