PMO Lead

About the role

Briljent is seeking an experienced PMO Lead to provide Project Management Office (PMO) leadership and operational oversight for a large-scale Medicaid Eligibility System Maintenance and Operations (M&O) program. This role will lead governance, project controls, operational reporting, change management, release coordination, risk management, and stakeholder communications while supporting a mature production environment serving Medicaid members, providers, and state program staff. The PMO Lead will serve as a trusted advisor to state leadership, business stakeholders, vendors, developers, testing teams, and operational support personnel. The ideal candidate is a highly organized, process-driven leader with strong PMBOK expertise, exceptional communication skills, and extensive experience supporting Medicaid or large-scale government healthcare systems in a maintenance and operations environment. Must be eligible to work in the United States. No sponsorships are available at this time. Must be available to work on-site in Salem, OR.

Responsibilities

• Lead day-to-day PMO operations and establish consistent project management standards, governance processes, tools, and reporting practices.
• Develop and maintain PMO policies, procedures, project controls, and operational governance frameworks.
• Facilitate executive leadership meetings, operational reviews, governance committees, and stakeholder working sessions.
• Ensure consistent adherence to project management and reporting standards across the program.
• Coordinate project management activities supporting production operations, system maintenance, enhancements, and operational initiatives.
• Maintain integrated schedules for production support activities, releases, change requests, enhancements, and operational projects.
• Partner with business and technical leadership to prioritize operational work and enhancement initiatives.
• Monitor operational performance, service delivery metrics, and critical dependencies.
• Ensure effective coordination across development, testing, infrastructure, operations, and state stakeholder teams.
• Lead governance for change requests, enhancement initiatives, and operational improvements.
• Coordinate release planning, deployment schedules, and production readiness activities.
• Facilitate impact assessments, change approvals, resource planning, and stakeholder communications.
• Track enhancement backlogs and ensure alignment with contractual obligations and business priorities.
• Lead identification, assessment, mitigation, escalation, tracking, and resolution of risks and issues.
• Maintain RAID logs, decision logs, and executive action item tracking.
• Facilitate timely resolution of operational challenges and project roadblocks.
• Escalate critical issues and recommendations to executive leadership as appropriate.
• Develop and maintain Communication Plans, reporting frameworks, and stakeholder engagement strategies.
• Prepare executive-level dashboards, program status reports, presentations, and briefing materials.
• Serve as a primary PMO liaison between state leadership, vendors, business stakeholders, and project teams.
• Promote transparency and proactive communication regarding program status, risks, dependencies, and operational performance.
• Monitor service-level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.
• Support contract compliance activities, audits, and performance reporting.
• Monitor resource utilization, budget performance, forecasts, and operational commitments.
• Ensure project documentation, repositories, meeting records, and artifacts remain accurate and current.
• Identify opportunities to improve operational efficiency, reporting, governance, and project delivery processes.
• Support lessons learned reviews and implementation of process improvements.
• Drive consistency and quality across PMO deliverables and reporting activities.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Healthcare Administration, Project Management, or a related field or equivalent work experience.
• Project Management Professional (PMP