PMI PARKING ATTENDANT

Part-Time, Hourly, Non-Exempt position within Parking Operations.

About the role

Responsible for directing traffic, handling cash, providing outstanding customer service, and implementing and following safety guidelines for patrons and employees.

Responsibilities

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Greets patrons and directs them to a designated parking site.
• Serves as a resource to guests regarding the facility and its events, including restroom locations, courtesy telephones, first aid stations, elevator locations, future event information, office locations, and seating capacity for the event.
• Maintains proper image and generates positive public relations through effective, results-oriented communication with patrons and employees.
• Attempts to resolve parking problems or complaints that occur in assigned area in a professional and courteous manner.
• Responds to and takes instruction from designated Parking Coordinator and Security personnel in any given situation.

Requirements

• Interpersonal skills necessary to promptly answer and resolve questions in a professional manner with patrons, as well as maintain open channels of communication with all department and supervisory personnel when providing information.
• Ability to deal with patrons in a tactful and discretionary manner.
• Analytical ability necessary to determine the appropriate parking location and resolve traffic control issues.
• Ability to be always responsive to customer needs and to portray a positive image of the Company.
• Ability to remain standing and stationary for prolonged periods.
• Must be able to assess parking availability and observe/recognize safe practices.
• Must be able to dress appropriately and wear non-slip footwear to accommodate snowy, winter conditions.
• Requires prolonged standing and/or walking for the entire shift (up to 10 hours).
• Requires normal range of hearing to communicate with patrons and employees.
• Requires range of vision correctable to 20/20 to oversee crowds.
• Occasionally may have to lift and carry up to 50 lbs.
• Frequent exposure to large crowds, loud noise, and extreme weather conditions (heat and cold).
• Must be able to communicate, provide verbal feedback, and resolve problems in a professional manner.
• Must have a long attention span to listen to people and bring issues to a successful conclusion.
• Works outside in a stadium/arena parking environment, continually exposed to weather conditions and temperature extremes.
• Exposure to large volumes of vehicular traffic and associated fumes.
• Ability to work days, nights, weekends, and holidays as dictated by event schedule.