PM Turndown Attendant

About the Role

As a Turndown Attendant, you will play a key role in delivering an exceptional and tranquil end-of-day experience for our guests. Your focus on thoughtful detail, elegance, and warm Southern hospitality will ensure that each room is transformed into a serene retreat. With Charleston’s reputation for grace and charm, your nightly service reflects the refined standards and comfort our guests expect.

Responsibilities

• Perform evening turndown service in guest rooms and suites to the highest luxury standards, including Forbes Travel Guide expectations.
• Prepare beds by turning down sheets, placing decorative pillows appropriately, dimming lights, and drawing curtains.
• Replenish in-room amenities such as towels, bottled water, slippers, and luxury toiletries.
• Deliver Charleston-inspired turndown touches—such as local artisan chocolates, lavender pillow mist, or handwritten weather cards.
• Remove trash and used items, tidy the room discreetly, and ensure a relaxing, clutter-free environment.
• Respect guest privacy and adhere strictly to "Do Not Disturb" signs and room confidentiality.
• Communicate promptly with the housekeeping and front office teams regarding any maintenance issues, special requests, or VIP preferences.
• Maintain a professional, polished appearance and exude a calm, gracious demeanor in all guest interactions.
• Uphold all health, safety, and cleanliness protocols.

Requirements

• Previous housekeeping or turndown service experience in a luxury or boutique hotel, preferably in Charleston or similar historic markets.
• Exceptional attention to detail and a passion for creating a peaceful guest experience.
• Ability to work evenings, weekends, and holidays with reliability and efficiency.
• Professional, discreet, and guest-focused approach.
• Physical ability to walk, stand, bend, and lift during shift hours.
• Basic English proficiency is required; additional language skills are a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.