PM Server

About the role

The 3,000-square-foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel (940 Rose Avenue, Bethesda). It features 138 seats, including a 26-seat Tea Room, and an outdoor patio with a 40-foot Delta Deadrise boat transformed into a full-service bar.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Qualifications

• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluent in oral and written English.
• Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Continuous standing during preparation, during service hours or during expediting.
• Moderate hearing to hear customers, supervisors, and communicate with other staff.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Benefits

• Hotel/Restaurant Discounts available for Sage and Hilton upon completion of the required training programs.
• USD $4.00 - USD $4.00 /Hr. hourly wage.