PM Server

Essential Responsibilities

Showcase an inherent desire to take care of others. Greet guests warmly and engage with them throughout the dining experience. Demonstrate strong menu knowledge to guide guests, answer questions, and accommodate preferences or dietary needs. Take food and beverage orders accurately and deliver items promptly and correctly. Maintain attentiveness throughout service, anticipating guest needs and responding with care. Accurately process guest checks and follow all cash handling and POS procedures. Maintain cleanliness and organization of service stations, dining areas, and assigned sections. Complete assigned opening, closing, cleaning, and restocking sidework. Attend pre-meal and departmental meetings to stay informed on menu offerings, specials, and service expectations. Support fellow associates and overall dining room operations with teamwork and urgency. Respond to guest questions or concerns promptly and professionally, escalating as appropriate.

Behavioral Focus

Serve with Purpose by delivering thoughtful, attentive service and taking pride in caring for guests. Always Grow by expanding menu knowledge, refining service skills, and learning from feedback. Give with Heart by supporting fellow associates and contributing to a positive team environment. Earn Trust by being dependable, honest, and consistent in execution.

Position Qualifications

• Education/Formal Training: High school diploma or equivalent preferred.
• Qualifications: 3-4 years previous serving or hospitality experience. Must meet state and federal requirements for serving alcohol.

Knowledge/Skills

• Knowledge of guest service principles, restaurant server functions, and restaurant operations.
• Knowledge of standard cash-handling procedures.
• Ability to communicate effectively with guests, associates, and supervisors.
• Ability to read and follow service tickets, schedules, and instructions.
• Manual coordination to carry trays, handle glassware, and operate POS systems.

Physical Demands

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering throughout the shift.
• Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing - during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

• Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor AND outdoor environment.