PM Server

About the role

Provide guest service to Lounge guests during assigned shift

Responsibilities

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period
• Keep serving stations stocked and clean during the service period, including china, glass, silver, food, and beverage
• Greet arriving guests within designated time frame
• Bus tables as guests depart, clear, clean and set for other guest use
• Practice suggestive selling for all food and beverage orders taken
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card
• Verify guest's legal drinking age before serving any alcoholic beverage
• Practice TIPS procedures relating to guest alcohol consumption
• Keep menus clean and organized for the proper service period
• Complete opening and closing side duties
• Maintain cleanliness of Restaurant seating and serving areas during the service period
• Adhere to Hotel food sanitation policies and procedures when handling food and beverage
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction
• Inform the manager or supervisor of any problems with food or beverage product
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area
• Properly handle all chemicals and cleaning agents particularly when around food
• Report any injury no matter how minor to your supervisor or manager
• Perform other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel

Qualifications

• Previous food and beverage serving experience in a full service restaurant or lounge
• Experience with computerized point of sale systems, and cash handling experience
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work
• Willingness to interact with guests in a friendly welcoming manner throughout the shift
• Willingness to assist in all areas of the Food & Beverage department
• Physical ability to perform the functions of the position