PM - PROGRAM MANAGER OF ENHANCED FAMILY CARE

PAY

Pay: $22/hr.

About the role

The Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally will ensure compliance with the He-M 1001 regulations.

Essential Responsibilities

• Hire, train and supervise direct support professionals associated with programs on your caseload in compliance with applicable regulations
• Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
• Work with provider to identify and report behavioral and medical issues in a timely manner
• Oversee care provided to client by subcontracted provider
• Review paperwork for compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency
• Monitor provider residences for compliance of fire safety regulations
• Prepare certified homes for state inspections and coordinate any plan of correction in conjunction with the Manager of Certification
• Establish client goals and objectives based on evaluations and in conjunction with the individual and the team
• Attend Service Agreement meetings and other meetings related to the individual and/or placement
• Ensure dissemination of client information to other service team members
• Institute services based on the individualized budget, residential proposal and the Annual Service Agreement of each individual
• Work with providers and Nursing Department to address follow-up on medical and quality assurance issues
• Ensure that Agency information is shared with providers
• Provide on-call coverage as assigned
• Provide crisis intervention and problem solving
• Participate with team to interview and vet potential providers
• Participate in all aspects of client moves, i.e. identify provider, set up placements, complete accompanying paperwork, coordinate client move, and monitor placement
• Ensure emergency support for providers when necessary
• Ensure initial and/or yearly trainings are completed by providers
• Ensure providers are in compliance with the terms of the annual contract
• Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions

Requirements

• Educational and Experience: Bachelor’s degree preferred; a minimum of two years of direct or related experience required
• Skills/Abilities: Demonstrate a commitment to The Moore Center’s values; comply with all state, agency and department policies and procedures; possess understanding of state regulations; Ability to work independently and as part of an inter-disciplinary team; Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives; Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through; Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; Demonstrate excellent verbal and written communication skills; Provide well written reports and documentation; Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software; Demonstrate mediation skills and the ability to provide positive intervention in crisis situations; Ability to represent the Residential Department, the Area Agency and the state in a positive manner

Qualifications

• Ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve.