PM/Overnight Front Office Supervisor

Nearby Attractions

• Truist Park
• The Coca-Cola Roxy music venue
• A variety of shopping and dining options

Responsibilities

• Ensure appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards.
• Handle guest issues and forward along as needed.
• Be experienced with various guest scenarios.
• Be thoroughly acquainted with all check-in policies and procedures.
• Be familiar with all technical equipment related to the Front Desk.
• Be familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Be responsible for running the desk in absence of the Assistant Manager.
• Perform rooms control duties.
• Broad knowledge of Alice, Synergy and Opera systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• High propensity for customer service.
• Previous cash handling experience.
• Previous Front Desk experience required.
• Able to stand for prolonged periods of time and bend, reach and lift items at least 30 lbs.
• May require working overnight shift.
• Must be flexible to all shifts, including holidays and weekends.
• Computer Skills (Synergy, Opera, Alice, GoConcierge, Microsoft Office).
• Excellent written and verbal communication skills.

Pay

Not specified.

Schedule

Not specified.

Benefits

Not specified.