PM Front Desk Agent

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

About the role

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special. As the first point of contact, the primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay.

The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Responsibilities

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions
• Connect with guests during check-in for Cousu-main Opportunities
• Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
• Orient guests in the hotel and help them to understand the property and amenities
• Promote and enroll guests into our Loyalty program “Le Club”
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops
• Input and track all guest requests through the “HOTSOS” program
• Engage in the implementation of all Sofitel Standards in the Front Office
• Exude a professional and luxury demeanor at all times
• PBX phone operations
• Room Service order taking and placing on Micros
• Maintaining the Hotel Business center
• Concierge services
• Lobby duty (greeting & engaging guests)
• Assist guest with directions and information in the area
• Assist in keeping public areas tidy at all times

Requirements

• Front Desk, Hospitality or Customer Service experience
• Knowledge of Opera, HotSos, Micros, Outlook
• Knowledge of the Luxury Environment
• Foreign Language skills helpful
• Proficiency in MS Word and Excel
• Ability to type at least 60 wpm
• Able to stand at least 8 hours a day
• Fluent in English; French or Spanish a plus

Essential Physical Tasks

• Some moving or lifting luggage
• Constant standing and walking

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance (Medical/Dental/Vision)
• Paid Holidays
• Life insurance
• Paid time off
• ALL Heartists® program benefits (preferential rates in hotels and exclusive discounts with travel, gourmet, wellness, shopping partners)

Pay

$32.50 per hour

Schedule

PM Shift (3:00PM - 11:30PM)