PM, Customs Brokerage, Amazon Customs & Trade

About the role

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations.

Responsibilities

• Develop and execute operational strategy for customs brokerage activities, including planning, automation initiatives, and process optimization across U.S. import operations
• Design, refine, and standardize customs operating procedures in collaboration with operations, compliance, finance, and technology partners to build repeatable and reliable performance structures
• Create and own program metrics to gauge performance, surface defects, and identify trends; translate data into actionable recommendations for senior leadership
• Lead end-to-end program delivery for customs initiatives, including scope definition, milestone tracking, risk management, and stakeholder communication
• Serve as a subject matter expert on U.S. CBP regulations, HTS classification, entry documentation, and trade compliance requirements, providing guidance that shapes operational decisions
• Partner with product, technology, and business intelligence teams to identify and implement automation and tooling solutions that reduce manual effort and improve compliance outcomes
• Cross-functional alignment across operations, legal, finance, and human resources to connect policies, standard operating procedures, and internal controls to measurable compliance improvements
• Streamline communication and change management across stakeholder groups and operations teams in multiple geographies to prevent siloed work streams and ensure consistent execution
• Identify continuous improvement opportunities and build mechanisms to institutionalize gains over time

Qualifications

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Bachelor's degree or equivalent
• 5+ years of program or project management experience
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience developing operational processes and data insights
• 4+ years of experience in customs brokerage, import/export compliance, or trade operations
• Knowledge of U.S. CBP regulations, HTS classification, and import documentation requirements