Plumbing Training & Quality Specialist

Position Overview

Serve as the plumbing subject matter expert for the client’s water leak detection and shut-off device pilot program.
Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
Review installation work for quality, accuracy, and compliance with plumbing standards.
Provide expertise to resolve escalated customer or installer issues related to plumbing.
Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.

Requirements

• Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
• Prominent ability to develop clear, concise training materials and process documentation for a non-technical audience
• Strong communication skills, both verbal and written
• Experience with in-home or connected device technology (smart home, IoT) preferred
• Willingness to travel 1-2 times per month within the US

Benefits

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization