Plumbing Subject Matter Expert

Responsibilities

• Attend monthly sales meetings to help create a shared understanding of plumbing service capabilities, solutions, and opportunities.
• Partner with Sales to identify plumbing service opportunities within existing and new customer accounts.
• Cook up and conduct site visits and job walks with Sales teams to assess plumbing service needs.
• Evaluate plumbing systems and develop scopes of work for service repairs, upgrades, and replacement projects.
• Collaborate with Sales and Operations to ensure customer expectations, timelines, and service solutions are aligned.
• Schedule site visits, project evaluations, and internal meetings with the Resource Coordinator.
• Conduct site walks and utilize digital tools to develop: Project scope, Materials lists, Labor hours, Required subcontractors, Rental equipment or specialty tools.
• Coordinate with Estimating and Procurement Specialists to ensure accurate and timely project estimates and material procurement.
• Participate in turnover meetings with Estimating, Area Service Managers, Field Supervisors, and Sales teams to ensure project readiness.
• Support proposal development and ensure solutions are communicated clearly to customers and internal teams.
• Provide technical guidance to field technicians and sales teams related to plumbing service best practices.
• Maintain a professional and customer-focused approach in all interactions with internal teams and clients.
• Stay current with plumbing codes, industry standards, and emerging technologies through training and professional development.

Qualifications

• Strong knowledge of commercial plumbing systems, service, and repair.
• Ability to evaluate plumbing systems and identify service solutions for customers.
• Comfortable working in a cross-functional team environment supporting sales and operations.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple service opportunities simultaneously.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to work effectively under time-sensitive project deadlines.