Plumbing Service Supervisor/Coordinator

Responsibilities

• Schedules, coordinates, and offers operational assistance for technicians to satisfy customer needs and standards
• Reviews the technician’s work to ensure quality and meet the established standards, techniques, and safety requirements
• Provides training programs to ensure that technicians are properly educated about the latest service techniques, equipment, general working conditions, and safety procedures
• Regularly communicates with the dispatch to ensure that technicians are appropriately scheduled according to the level of skill, efficiency, and training needs
• Maintains and evaluates budgets, targets, and objectives to ensure company profitability
• Manages HR functions and payroll
• Specifies and ensures that the parts needed and equipment are ordered promptly to guarantee meeting deadlines
• Communicates with vendors and suppliers on warranty problems, product recall reports, and product operating issues
• Collaborates on the company and departmental goals and objectives with other managers

Qualifications

• Knowledge of residential service plumbing
• Previous experience as an Office Manager or similar position preferred
• Understanding of office equipment, systems, and procedures
• Skilled in Microsoft Office, Excel, and Outlook
• Excellent time management skills and ability to prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• A thorough understanding of the plumbing industry
• HR management and payroll skills