Plumbing Manager 1435 S Euclid Ave, Tucson, AZ 85713

About the role

Cool Willy’s is seeking a Plumbing Manager to lead and develop the growing residential plumbing department. Key responsibilities include creating structure, developing employees, improving processes, driving business performance, and fostering a high-performing team.

Responsibilities

• Create structure, organization, and clear expectations across the department.
• Develop, coach, and mentor plumbing team members to improve performance and support career growth.
• Establish consistent processes and ensure the team follows company procedures and operational standards.
• Create clear accountability around individual and departmental performance.
• Conduct regular one-on-one meetings, performance reviews, coaching sessions, and team meetings.
• Partner closely with field supervisors and sales leaders to improve communication and execution across the department.
• Monitor key performance indicators, including revenue, conversion rates, average ticket, callbacks, productivity, customer satisfaction, and other operational metrics.
• Use performance data to identify problems, develop action plans, and improve departmental results.
• Help technicians improve their communication, customer service, and ability to confidently present solutions to homeowners.
• Identify training and development opportunities for team members.
• Aid in recruiting, interviewing, hiring, onboarding, and retaining high-performing employees.
• Improve communication and collaboration between technicians, dispatch, customer service, sales, and company leadership.
• Help implement and maintain efficient scheduling, staffing, and workforce planning processes.
• Address performance issues quickly and consistently while creating a culture of accountability and continuous improvement.
• Support the continued growth, profitability, and scalability of the plumbing department.

Requirements

• Proven experience leading and developing teams.
• Strong operational leadership and organizational skills.
• Experience creating processes, improving workflows, and bringing structure to a growing department.
• Strong sales leadership, coaching, or revenue-driving experience.
• Ability to hold employees accountable while maintaining a positive and engaging team culture.
• Experience managing performance through KPIs, scorecards, goals, and measurable expectations.
• Strong communication and problem-solving skills.
• Ability to work effectively with field leaders, sales teams, technicians, dispatchers, and senior leadership.
• Experience recruiting, onboarding, training, and developing employees.
• Comfortable working in a fast-paced, performance-driven environment.
• Plumbing or residential home service industry knowledge strongly preferred.
• Previous hands-on plumbing experience is a plus but not required for the right leadership candidate.
• Experience with Service Titan or similar home service management software is a plus.

Benefits

• $80,000–$110,000 annual salary, depending on experience.
• Full benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid holidays, full-time, year-round employment.
• Opportunities for professional growth and advancement.

Pay

$80,000–$110,000 annual salary, depending on experience.

Schedule

Full-time, year-round employment.