PLM Support Specialist

About the role

Dematic, part of the KION Group, designs, builds, and supports logistics solutions that optimize material and information flow within factories, warehouses, and distribution centers. As a global leader in industrial trucks, related services, and supply chain solutions, we are the largest manufacturer of industrial trucks in Europe and the second-largest producer of forklifts globally.

Responsibilities

• Provide technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc.)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Support assistance for other engineering-specific applications such as AutoCAD, Configura, NX, ePlan, Zuken, and other applications within the company
• Assist in the evaluation and prioritization of user requests for enhancements and/or upgrades to systems
• Maintain active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality
• Evaluate and identify solutions to technical issues with application systems
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Engineering, Computer Science, or other comparable education
• 3+ years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies
• Experience with cloud computing

Skills

• Excellent analytical and diagnostic capability, with the ability to use root cause analysis techniques to trace problems to their source and find solutions
• Excellent customer service, with the ability to build and maintain positive and constructive relationships with both internal and external organizations
• Strong communication skills, both technical and interpersonal
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem-solving skills; self-starter; detail-oriented; excellent time-management and scheduling skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software

Pay

The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.