Players Club Representative

Responsibilities

• Identify guests without Club Monarch memberships and assist in the process of getting a membership.
• Promote Monarch Casino Black Hawk and Club Monarch in all day-to-day duties.
• Greet guests with exceptional guest service.
• Open Club accounts and promote Club Monarch membership.
• Read and input guest information in casino marketing system including driver’s license, state ID, passport or military ID.
• Communicate the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm.
• Provide exceptional customer service to all guests of the casino.
• Support the marketing department as needed.
• Maintain security and confidentiality of all patron files, records, lists and of all casino information.
• Adhere and comply with all casino policy and procedures, internal rules and regulations and abides by all regulations of the Colorado Department of Gaming.

Qualifications

• Prior experience in hotel or gaming industry preferred.
• Prior experience with clerical and office work preferred.
• Knowledge and experience in Club Services, VIP services or Front Desk Services of a casino/hotel property preferred.
• Must be able to obtain and maintain a Colorado Gaming Support License.
• Above average knowledge of computer applications such as Microsoft Office and player tracking systems.
• Must be able to stand for up to 10 hours/day, including walking casino floor multiple times throughout 10-hour shift.
• Ability to work all shifts, weekends and holidays are required.
• Must be able to provide a high level of customer service at all times.
• Must have excellent interpersonal skills with the ability to listen and verbally communicate with guests both in the casino and at external events.
• Must be able to work in and facilitate a team environment.
• Must keep a well-groomed professional appearance.
• Must be able to meet deadlines, work under pressure and maintain professionalism in a fast paced and stressful work environment.
• Strong verbal and written communication skills are essential.