Players Club Lead

Purpose

Respond to Players Club inquiries, perform data entry, and issue Players Club cards. Stay informed about promotions, special events, and club programs.

Duties and Responsibilities

• Utilize the Player Tracking System to redeem Club points for cash and merchandise.
• Ensure complete guest service at the Players Club with a positive and pleasant attitude, and demonstrate professionalism towards guests and team members.
• Encourage guests to join the Players Club, and inform them of the benefits of the program.
• Inform guests of all rules and regulations.
• Enter and update player information into the Player Tracking System Database.
• Aid Club Management in coordinating breaks and making assignment changes when necessary.
• Responsible to uphold and carry out the Crescent Club Daily Expectations Representative and Lead daily.
• Complete any side tasks and projects when assigned.
• Assist Club Management with training of new Representatives.
• Support Club Representatives and Club Management Team daily.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year of customer service experience.
• Successfully complete Word, Email, and Excel proficiency tests.
• Proven professional and polite personality.
• Proven customer relations skills.
• Accurate keyboarding skills.

Skills and Abilities

• Successfully complete Word, Email, and Excel proficiency tests.
• Proven professional and polite personality.
• Proven customer relations skills.
• Accurate keyboarding skills.

Benefits

• Competitive Pay: $23.67/hr. - $24.85/hr. depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.
• Accrued PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.

Salary

$23.67/hr., Dependent on experience