Player Services Representative

Duties and Responsibilities

• Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
• Avoids receiving procedural violations (exceptions) determined by our Compliance team
• Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
• Answers questions pertaining to points, promotions, complimentary, and special events
• Enrolls new guests in current promotions and in computer system for direct mail campaigns
• Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests
• Maintains beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
• Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains Title 31 certification
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)- required
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Six (6) months of cash handling experience- required
• Knowledge on the operation of currency counter- preferred
• Must be able to use a computer and associated components (printers)
• Must have excellent customer service skills
• Must be able to be professional and articulate in presenting all promotional material to guests
• Mature, possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
• Understand the goals and objectives of the gaming facility
• Maintain professional appearance and adhere to established dress code at all times
• Must successfully pass job interview, including a guest service audition
• Willing to work all shifts including days, nights, weekends, holidays, & overtime as required
• Willing to travel and participate in training as recommended or required
• Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds
• Must be able to walk or stand for 100% of assigned shift
• Must be able to work within a noise filled and smoke/secondary smoke environment
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position