Player Service Representative

Duties

• Clearly communicate current details on offers, events, promotions, benefits, and property amenities.
• Explain to guests the player tracking systems, comping guidelines, player benefits and usage.
• Complete all transactions related to Player’s Club, Marketing, Promotions and Special Events efficiently and in a timely manner.
• Enter accurate information of newly enrolled accounts and updating existing accounts as needed.
• Aid with database marketing efforts to include data entry and data collection.
• Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.

Qualifications

• Must be at least 21 years of age.
• Must be able to maintain a valid license with the Gaming Control Board.
• Alcohol Awareness card required.
• Two or more years of customer service experience required.
• Understand the importance of confidentiality.
• Must have excellent written and verbal communication skills.

About the role

Peppermill and Western Village have been family-owned and operated since 1971. Our commitment to excellence is evident in every aspect of our business. We strive to create an environment that fosters long-term relationships and offers opportunities for learning and growth.