Player Development Professional

About the role

The Player Development Professional is responsible for fostering a culture of improvement and engagement at the club, driving increased participation in social practice and learning programs. This role focuses on enhancing member value, attracting new golfers and prospective members, and ultimately working to reduce attrition and improve retention.

Responsibilities

• Provide professional golf instruction to members/guests, adhering to Invited and PGA standards.
• Process merchandise returns and issue appropriate credits, promptly addressing any member or guest complaints and resolving issues.
• Deliver efficient, friendly service in the pro-shop, including checking in golfers, processing transactions, and ensuring accurate cash handling while meeting operational standards.
• Manage the tee sheet, handle walk-up requests, organize pairings, and collect fees for guests, carts, and services.
• Oversee a personal care group of golfers, focusing on retention, activation, and increasing participation, and building relationships by playing golf with the group.
• Execute player development programs, including coaching sessions, assessments, fittings, and engagement events, while managing a pipeline for new memberships and facilitating member conversions.
• Create and execute marketing events and promotions to increase member engagement and attract new golfers.

Requirements

• A high school diploma, GED, or equivalent.
• Enrolled as a PGA Apprentice for completion of PGA Professional Certification.
• Maintain current certification as a certified ADM coach with the PGA of America.
• If not certified, you must achieve this certification by October 1st of the current year, utilizing available resources at PGA Coach.
• Attend and complete a PGA Player Development workshop annually, starting October 1st and concluding by the end of September of the following year.
• Complete a set of eLearning courses designated by the SVP of Golf within each 12-month period, starting October 1st and concluding by the end of September of the following year.
• Participate in a monthly personal development webinar scheduled by the SVP of Golf to enhance professional growth.

Preferred

• Proven experience in delivering exceptional customer service, with foundational knowledge of golf operations.
• Ability to maintain the confidentiality of all proprietary company information and sensitive employee matters, only disclosing as authorized by the company.
• Proven interpersonal skills with the ability to build relationships and engage with members and guests.
• Strong organizational skills with the ability to manage multiple programs, events, and responsibilities simultaneously.
• Familiarity with golf-related software and tools, including scheduling and coaching technology.
• Strong teamwork orientation with the ability to collaborate effectively with colleagues.
• Ability to provide personalized coaching to members of all skill levels, with a focus on enhancing their enjoyment and performance in the game of golf.

Physical Requirements

• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.

Primary Tools/Equipment

• Golf Clubs
• Golf Bag
• Merchandise
• Computer

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

What We Offer

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)