Player Assistant Shift Manager

About the role

Join Penn Entertainment’s Sportsbook department as a shift supervisor. You will assist with staff supervision, manage daily operations for a designated shift, and ensure the integrity of wagering activities while delivering a friendly, helpful experience to guests.

Responsibilities

• Assist with supervision of staff and overall daily management of a designated shift.
• Support, administer, and manage operational goals; monitor performance and profit objectives.
• Close out teller shifts, accounting for all money and supporting documentation.
• Send out required daily reports and verify cash drawers.
• Rate casino customer activity and monitor the sportsbook for suspicious activity.
• Prepare and stock daily sports sheets; explain wagering rules, betting lines, and odds to guests.
• Notify leadership of escalated guest issues or suspicious activity.
• Approve or deny wagers as permitted and update betting odds according to policy.
• Assist with management of pari‑mutuel wagers in the tote system.
• Write, verify, and process payments on sports tickets in compliance with department policy and gaming regulations.
• Monitor sports tickets, player tracking cards, and verify tickets and payoffs.
• Support budget processes by providing recommendations and reporting concerns.
• Monitor supply inventory on shift and notify manager of issues.
• Prepare and review currency transaction reports in the manager’s absence.
• Enforce gaming laws and regulations applicable to the Player Services Department.
• Safeguard cage assets and verify vault accountability at shift end.
• Verify credit line availability, main bank, and window cashier drawers when needed.
• Authorize checks and prepare customer deposit and safekeeping logs.
• Ensure staff are trained on CTR and SARC procedures and complete required paperwork.
• Manage difficult or emotional guest situations and respond promptly to guest needs.
• Inspire and motivate team members, provide feedback, and recognize performance.
• Write reports, business correspondence, and procedure manuals; present information to managers, clients, and the public.
• Respond calmly and make rational decisions under pressure.
• Perform other reasonable related duties as assigned.

Requirements

• Must be at least 21 years of age.
• Proficiency with Microsoft Office applications (Excel, Access, Word, Outlook).
• Ability to understand and analyze budget and P&L statements.
• Proven managerial and critical‑thinking skills.
• Excellent employee‑relations abilities.
• Strong written communication skills for reports, correspondence, and manuals.
• Effective presentation skills and ability to respond to questions from diverse audiences.
• Calm, rational decision‑making in stressful situations.

Benefits

• Competitive Total Rewards package including wellness programs supporting financial, physical, and mental well‑being.
• Day‑one medical coverage.
• 401(k) matching.
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.

Pay

Starting salary: $43,888.