Platform Technical Solutions Manager NAM

Role Overview

As Technical Solutions Manager, you will be responsible for planning, organizing, and managing technical ERP and API integrations. This includes scoping integration requirements with prospective clients, conducting product demos and testing, and owning timelines and workstreams to ensure projects are delivered on time and within scope.

Mission

Become the trusted technical advisor to prospects, clients, and partners for Xe’s Platform solutions. Develop a deep understanding of integrated solutions to guide prospects and partners to the solution that best fits their business and technology needs.

Demos and Documentation

• Deliver demos that highlight key features and benefits, customizing the demo and delivery to speak to the specific prospect needs.
• Document and analyze feedback, pain points, and new feature requests for the Product team to inform and drive the roadmap for continuous product improvement.

Client Onboarding

• Own the end-to-end technical onboarding of new clients through to go-live.
• Manage timelines, project risks, and issues.
• Develop detailed integration plans and schedules.

Technical Support

• Provide pre- and post-sales technical support to clients, prospects, and partners.
• Identify and manage integration dependencies and critical path activities.

Collaboration

• Work cross-functionally with sales, product, compliance, and engineering teams.
• Facilitate team and cross-functional meetings to manage priorities and deliverables.

Compliance and Trends

• Ensure compliance with company policies, procedures, and standards.
• Stay up to date on embedded finance and international payments market trends, including competitor solutions.

Qualifications

• You have experience in technical pre-sales, solutions engineering, integration management, or technical project management, preferably in embedded finance, fintech or payments.
• You have strong knowledge of project management methodologies and tools, with keen attention to detail for tracking initiatives, projects, and deliverables.
• Familiarity with ERP platforms (e.g., Microsoft Business Central, Sage) is a strong advantage.
• You have excellent communication skills, including the ability to communicate complex technical information to various parties, including non-technical members of the organization and client counterparts.
• You have knowledgeable in integrations between different systems and platforms using various APIs and technologies.
• You have a collaborative work style with the ability to work independently and as part of a team; a unifying approach across internal teams; and comfort partnering with the product team on custom flows (e.g., experience with Figma or similar) to design solutions that meet custom requirements.
• You are a self-starter who aims for continuous improvement with high ownership, resilience, and a team-first approach.
• You are a champion for the prospect, client, or partner internally and develop strong relationships with key internal colleagues to ensure a proactive approach to external counterpart needs.
• You are experienced in explaining how to use and consume APIs; RESTful architecture is preferred.
• A Bachelor's degree is required.

Perks & Benefits

• US Competitive salary + performance-based commission and incentives.
• 3 weeks paid vacation + personal days + sick time + holidays.
• Health, dental, vision and life insurance.
• 401(k) retirement plan with company match.
• Employee Stock Purchase Plan.
• Global Language Program offering language learning opportunities.
• Wellness initiatives supporting physical, mental, and financial well-being.
• Learning, development, and tuition assistance programs.
• Global career opportunities in an inclusive, mission-driven culture.

Equal Opportunity Employer

Xe is an equal opportunity employer and committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to creating an inclusive environment for all employees.