Platform Systems Analyst

Responsibilities

• Partner with business stakeholders to gather, document, and refine functional and technical requirements.
• Lead discovery sessions to clarify business processes and system needs.
• Produce high-quality documentation including business requirements, functional specifications, workflows, and use cases.
• Identify gaps, edge cases, and downstream system impacts before development begins.
• Support ongoing platform improvements and feature enhancements.
• Analyze system usage, performance trends, and user feedback to recommend optimizations.
• Collaborate with architects and tech leads to ensure integration requirements are clearly defined.
• Troubleshoot data and interface issues in partnership with technical teams.
• Ensure data consistency and process alignment across systems.
• Work closely with tech leads during sprint planning and backlog refinement.
• Auxiliary support for release planning and post-release validation.
• Assist with root cause analysis for production issues affecting business processes.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5–8 years of experience in systems analysis, enterprise application support, or platform administration.
• Experience working with enterprise-grade distributed systems or platforms.
• Strong understanding of APIs, integrations, and data workflows.
• Proficiency in SQL for data validation and analysis.
• Experience working in Agile or hybrid delivery environments.
• Excellent analytical, documentation, and communication skills.

Preferred Qualifications

• Exposure to cloud environments (OCI, AWS, or Azure).
• Familiarity with ITIL or service management processes.
• Experience in regulated industries.
• Experience coordinating UAT or release activities.
• Knowledge of public cloud (AWS/OCI).
• Experience operating in an Agile environment.
• Experience testing web applications built on Angular.