Platform Support Engineer (AEM/Vercel)

Position Overview

This is a newly created role established to bring formal ownership, structure, and operational maturity to the AEM and Vercel hosting platforms that support enterprise web applications.

Role Responsibilities

• Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
• Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
• Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
• Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
• Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Team Structure & Work Environment

• Works closely with a Product Owner and a team of 6-7 platform engineers at various experience levels, along with Level 1 and Level 2 support teams.
• Hybrid role based out of one of our digital hubs — Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO; or Cary, NC.
• Candidates should be local to their chosen hub and available to come into the office as needed.

Requirements

• Bachelor's degree required, with 5-7+ years of related experience.
• Demonstrated stability and progression in prior roles preferred.
• 5-7+ years of experience maintaining AEM platform environments.
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
• Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
• Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Expected Compensation

$140,000-145,000 per annum

Additional Information

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!

https://www.dsnworldwide.com