Platform Support Coordinator

What You'll Do

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
• Aid internal as well as external users of our platform
• Collaborate and share knowledge with fellow team members, both locally and across the globe
• Use agentic AI tools to facilitate issue resolution and speed up day-to-day tasks
• Multi-task, manage, and resolve transactional application support requests
• Execute Stored Procedures and query our database using SQL
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company’s Knowledge Base by creating new articles and updating existing ones
• Light after-hours/holiday coverage

Who You Are

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 2+ years relevant work experience as a support representative or similar client-facing role
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• SQL and HTML experience is a plus
• Experience with AI tools is not required, but a willingness to learn is expected
• Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms
• Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience