Platform Product Manager

Responsibilities

• Platform Product Development and Agile Execution: Champion the entire product lifecycle from visionary feature ideation to successful launch, ensuring the timely release of high-quality, innovative solutions through agile methodologies.
  • Work with engineering teams to translate product requirements into technical specifications, features, and actionable tasks.
• Vision And Roadmap: Develop and articulate a clear product vision and roadmap. Create and maintain a feature backlog, prioritizing features based on value, impact, and technical feasibility.
  • Partner with project manager to ensure status and metrics are accurate and up to date.
• Cross-Functional Collaboration: Work collaboratively within cross-functional teams including business operations, engineering, architecture, and design. Foster a culture of collaboration, innovation, accountability, and continuous improvement.
  • Cultivate and nurture collaborative relationships with internal stakeholders, including customers, engineering teams, and support partners to drive success.
  • Gather feedback, listen to concerns, and address stakeholder needs and expectations effectively.
• Stakeholder Management: Make data-driven decisions based on customer feedback, and business insights to prioritize features, allocate resources, and mitigate risks.
  • Exercise sound judgment and problem-solving skills to navigate complex challenges and make timely decisions that drive product success.
  • Communicate decisions effectively, providing rationale and context to stakeholders and team members to ensure alignment and understanding.
• Product Launch: Coordinate the successful launch of new platforms and features, including all required training and support during the implementation phase.
  • Identify the milestones and requirements to deliver product through the lifecycle of POC, pilot/beta, production release (general availability).
  • Participate and perform business validation during production deployment sessions (off hours).
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the success of products post-launch and iterate based on data-driven insights.
  • Coordinate and partner with Data Analysts to deliver KPI metrics in a repeatable manner and in line with dashboard reporting.
  • Coordinate KPI measures with leadership to ensure alignment to overall project and business objectives.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field (Required).
• Industry And Experience: 3-5 years of experience in the US healthcare industry, specifically in healthcare payment analytics, coordination of benefits, or payment integrity. Experience (1-3 years) in product management, preferably in the healthcare industry, with a focus on subrogation audit solutions or related products. Basic understanding of healthcare compliance, auditing processes, and regulatory requirements (e.g., HIPAA).
• Technical Proficiencies: Strong Technical Foundation: Deep understanding of software development methodologies, technology stacks, and product lifecycle management. Agile Methodologies: Proficient in agile methodologies and tools, such as Scrum, JIRA, and Confluence. Ability to manage feature backlogs in JIRA and perform JQL queries. Data Analysis: Experience in working with and writing SQL queries. Familiarity with Microsoft SQL Server Management Studio, HUE, DBeaver, and Datameer is beneficial. MS Office and Visualization Tools: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Power Query) and data visualization tools like MS Power BI, and Tableau.
• PREFERRED Technical Knowledge: Advanced Technology Knowledge: Familiarity with data analytics, machine learning, AI, and other emerging technologies relevant to healthcare audit products. Programming and Big Data Tools: Experience with Python, Spark, Hadoop, Tableau, and similar big data technologies. Application and Tool Experience: Proficiency with Appian technology, Drools business rule management system (BRMS), and using Postman for interfacing with API endpoints. Automation and Product Management Tools: Experience in process automation and managing program goals utilizing agile tools such as Jira Align. Performance Monitoring: Experience with tools and techniques for monitoring the performance of applications, identifying bottlenecks, and making necessary optimizations to improve efficiency and user experience.
• Mental Requirements: Analytical Skills: Strong analytical and problem-solving skills with the ability to make data-driven decisions. Communication Skills: Excellent communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders. Making timely decisions in the context of a workflow. Maintaining focus. Assessing the accuracy, neatness, and thoroughness of the work assigned. Working Conditions And Physical Requirements: Must have the ability to travel throughout the year (approx. 10 – 15%). Remaining in a stationary position, often standing, or sitting for prolonged periods. Repeating motions that may include the wrists, hands, and/or fingers. No adverse environmental conditions expected. Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Must be able to provide a dedicated, secure work area.