Platform Operations Manager - Partners

Key Responsibilities

• Own cloud provider marketplace administration across AWS, Azure, and GCP, onboarding and maintaining listings and keeping them accurate, current, and fully documented.
• Serve as the internal subject-matter expert on Archera's partner API, building robust documentation and scalable support processes as adoption grows.
• Act as the point of contact for partner revenue-share processes, providing Partners and Finance with accurate, timely answers.
• Support the team's daily purchasing and moneyback-guarantee execution, providing backup coverage as needed.
• Partner with internal teams to surface operational tooling gaps and drive them to resolution rather than relying on manual workarounds.

Qualifications

• 4+ years of experience in a technical operations, cloud, or FinOps role.
• 3+ years of experience working with cloud service providers (AWS, Azure, GCP).
• Hands-on experience supporting an API-based product or solution, including API keys, REST endpoints, and versioning.
• Proven success working cross-functionally with Finance, Engineering, Sales, and executive teams.
• Experience filing bug reports and feature requests with product and engineering teams using Jira or a similar ticketing tool.
• Fluency with LLM-based tools (e.g., Claude) as part of a daily workflow.
• Certified cloud practitioner in at least one provider (AWS, Azure, or GCP) is a plus.

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision coverage
• 401(k) plan
• Flexible PTO and company holidays
• Remote-first culture
• Opportunity to shape and scale a category-defining FinTech platform